George's Holiday Home


Terms and Conditions:

 

 

Jurisdiction

 

1. This Agreement is governed by English law, and is subject to the exclusive jurisdiction of the courts of England and Wales.

 

2. The wording of this Agreement is required to abide by the UK regulations concerning distance contracts detailed in The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.  The information required to be provided to a consumer prior to their entering into a contract with a trader is provided below, in accordance with Schedule 2 to the Regulations.

 

Definitions

 

3. In this Agreement, the following terms are defined as:

 

The Owner shall mean Katie or Dave, trading as Carter Holiday Homes

 

Principal Guest shall mean the person entering into the agreement with George’s Holiday Home

 

Occupant(s) shall mean all other persons accompanying the Principal Guest

 

Visitor(s) shall mean all non-resident persons invited into the property by the Principal Guest

 

Agent(s) shall mean other persons appointed by the Owner to act on their behalf

 

Holiday Tenancy

 

4. This Agreement is made on the basis that the property is to be occupied by the Principal Guest and other Occupants for a holiday of a specified period. The Principal Guest must be over 25 years of age, and will have responsibility for the property and must have the authority to ensure that all Occupants and Visitors observe these booking conditions. 

 

5. The provision of accommodation is made on the basis that the property is to be occupied by the Principal Guest and other Occupants for a holiday as described in the Housing Act 1988 (Schedule 1 paragraph 9), and the Principal Guest acknowledges that occupation of the property does not confer on the Principal Guest or other Occupants any security of tenure within the terms of that Act.

 

6. There is a requirement for all UK accommodation providers to abide by the regulations detailed in the Immigration (Hotel Records) Order 1972.  Accordingly, the Principal Guest must complete and submit the online Registration Form provided; failure to complete and submit the form will constitute cancellation of the booking by the Principal Guest, and will be subject to the cancellation clauses detailed below.

 

Main Characteristics of the Service Provided

 

7. The Owner undertakes to provide a furnished holiday let; the total contracted remuneration includes the provision of accommodation and use of facilities as described, the provision and use of laundered towels and bed linen, the supply of utilities (water, electricity, gas, broadband/Wi-Fi).

 

8. The Owner does not accept any responsibility or liability for acts or omissions of third parties, which may prevent or disrupt a booking. It may be possible that certain facilities or features may not be available on occasions due to circumstances beyond the Owner’s control for which the Owner accepts no liability. In addition, no liability can be accepted by the Owner for any injury, loss or damage to the Principal Guest, any Occupant or any Visitor to the property arising out of or in connection with the use of the property. 

 

9. The information and descriptions supplied, whether in writing, verbally or on any web site, are offered in good faith; the Owner uses his best endeavours to ensure accuracy, but whilst every care is taken to ensure that all information regarding the property is accurate, there may still be errors or omissions.

 

10. The Owner reserves the right to change or modify decoration or furnishings provided as necessary (including fixtures, fittings or equipment), though will endeavour to maintain the overall standard described. Accordingly, the Principal Guest will have no case for recompense in the event that decoration, furnishings or equipment varies from that described between the time of booking and commencement of the stay.

 

11. The Owner will not be liable for breakdown of any equipment, nor loss of service, nor for any accident, damage, loss, injury, expense or inconvenience whether to persons or property which the Principal Guest or other Occupants or Visitors may suffer, except where such breakdown or loss of service renders the property uninhabitable (e.g. no electrical or water supply, failure of the boiler resulting in loss of heating/hot water). The Owner will make every endeavour to repair or replace equipment that fails during the period of let, but cannot guarantee this can be achieved.  

 

Total Price of Services

 

12. As detailed in the accompanying invoice or third party web site payment request.

 

13. Where we issue an invoice to guests directly, it will comprise a combination of nightly rental fees and a per-stay service charge (the Rental Total), a security deposit and, where appropriate, additional charges as detailed below. 14. Bookings made via third party web sites/agencies may include a booking fee or service charge applied by those web sites/agents concerned; details of such charges will be included in the total payment request, but may not be individually itemised in the payment request issued by those web sites/agents.

 

Additional Charges and Costs

 

15. Invoices for rental payments paid direct to the Owner via PayPal transfer may incur a 3% fee to offset part of the transaction fees associated with the transfer.

 

16. In the event of any refund due to the Principal Guest, any incurred costs of financial transfer (e.g. international bank transfer fees, credit card surcharges or chargeback fees, etc.) will be deducted from any refund.

 

17. Deductions may be taken from the security deposit as necessary (see paragraphs 32-44 for details).

 

Period of Let and Access to the Property

 

18. The booking is made on the understanding that the property is available on the dates agreed. 

 

19. The period of let shall be from 4pm on the day of arrival and the property must be vacated by 10am on the day of departure.  Requests for a variation to the stipulated earliest arrival or latest departure times must be made to the Owner at least 7 days prior to occupation.  The ability to vary timings cannot be guaranteed and are subject to the arrival of subsequent guests.

 

20. In order to ensure timely access to the property, it is the responsibility of the Principal Guest to contact the Owner one hour prior to the anticipated arrival time to confirm he/she is on schedule. 

 

Arrangements for Payments

 

21. Payments Direct to Owner for lets due to commence within 4 weeks: Full payment of Rental Total and Security Deposit paid by the due date shown on the invoice. For lets due to commence in more than 4 weeks: - Deposit Payment of 25% of the Rental Total paid by the due date shown on the invoice. - Balance Payment of Rental Total and Security Deposit not less than 30 days prior to the commencement of let Failure by the Principal Guest to pay any invoice by the due date will constitute cancellation of the contract by default.

 

22. Payments to Third Party Web Sites/Agencies Payments not made directly to the Owner will be collected by the third party web site/agencies according to the schedules determined by their own guest payment policies; monies collected will be held and only forwarded to the Owner in accordance with their transfer policies.  Failure to complete payments in accordance with the schedule determined by the third party web site/agency may lead to the automatic cancellation of the booking.

 

Complaints

 

23. Any issues or complaints about the state of the property or facilities must be brought to the attention of the Owner during the arrival process.

 

24. Any other complaints must be notified to the Owner as soon as possible by telephone, and thereafter confirmed in writing (letter or email) as soon as possible, but not more than 48 hours following departure.

 

25. The Principal Guest must give the Owner reasonable opportunity to rectify any shortcoming(s) in the property or facilities before seeking redress.

 

26. Under no circumstances will the Owner’s liability exceed the rental fee paid for the property.

 

Cancellation

 

27. The consumer regulations covering distance contracts and a consumer’s right to cancel within specified time limits for a full refund, do not apply; this agreement is for the supply of accommodation for a specific period, and is therefore exempt from the requirement to provide a ‘cooling off’ period.

 

28. If the contract is cancelled by the Principal Guest prior to occupation, the following will apply:

 

Any booking fee/deposit or service charge paid to third party web sites/agents will be forfeit. A £50 administrative charge will be deducted from any rental payment already made. Any Security Deposit or Service Charge paid will be returned in full. The balance of any payments made will be forfeit unless the property can be re-let. Where the property can be re-let in part or for the whole period, a refund of any rental fees obtained from the new guests will be made, less the value of the administrative charge

 

29. If the let is terminated by the Principal Guest following occupation, there will be no refund of rental fees paid for any unexpended portion of the stay.

 

30. If the contract is cancelled by the Owner prior to occupation for any reason beyond the control of the Owner (e.g. damage caused by fire, storm, flood, previous occupants, etc.) and the property is not available for the period booked, then all monies paid by the Principal Guest shall be returned in full. In circumstances where the property becomes uninhabitable after occupation, the Owner’s liability will be limited to the unexpended portion of the rental fees remaining. The Owner shall not be liable for any loss, expense or inconvenience or otherwise resulting in such unavailability and the Principal Guest shall have no claim against the Owner.

 

31. The Owner reserves the right to terminate the tenancy following occupation if there is a breach of any of the Guest Obligations (see below); in such circumstances all fees paid will be forfeit.

 

Security Deposit/Guest Obligations

 

32. The Principal Guest agrees to provide a security deposit, which may be retained, in whole or in part, to meet the cost of breakages, other damage, missing equipment or other fittings or facilities, extra cleaning in the event that the property is not left in accordance with the requirements detailed in the Departure notes contained in the guest information folder in the property, financial costs associated with refunds, or extra charges for non-compliance with the obligations detailed below.

 

33. The method of collection and return of the security deposit will vary depending on the booking channel used.

 

Booking via George’s Holiday Home Web-site:

 

A £500 payment (as appropriate) is to be paid by bank transfer or other electronic fund transfer method; it will be returned using the same method, within 7 days following departure.

 

Booking via Third Party/Agency:

 

The security deposit is taken and held by the third party/agency and returned by them according to their terms and conditions. Please check with them when you make your booking. If the agency does not hold the deposit then it needs to be paid to George’s Holiday Home using the method above.

 

34. The Owner may choose not to take a security deposit from returning guests; however, the Principal Guest remains liable for any charges that might otherwise be deducted from a security deposit.

 

35. The Principal Guest accepts that only those Occupants named on the Registration Form may reside in the property; the property may not be occupied by more than 12 persons, except for infants sleeping in travel cots, as agreed at the time of reservation. The Principal Guest must remain resident during the period of let.

 

36. The Principal Guest and all Occupants are required to maintain the property and its contents in a clean and tidy condition, and on departure, leave said as advised by the Departure notes; failure to do so may result in an extra cleaning charge being levied.

 

37. The Principal Guest shall be liable for any loss, costs, expenses or claims arising from any damage caused to the property and/or its contents, by the deliberate or negligent act or omission of themselves or any Occupant or Visitor.

 

38. The Principle Guest is reminded of the UK legislation banning smoking from holiday rental properties and that common parts of flats and communal accommodation must be smoke-free.  Accordingly, if Occupants or Visitors smoke anywhere in the property, other than the gardens, a £50 extra charge will be deducted from the security deposit, in addition to any extra cleaning charges applied.

 

39. The Principal Guest shall not (nor permit other Occupants or Visitors to) cause nuisance or annoyance to other building users or any neighbours. They are required to keep the noise to a reasonable level, particularly between the hours of 10pm and 9am.

 

40. The Principal Guest must ensure that all keys are left behind on the day of departure. Failure to do so will incur a charge for replacements. 

 

41.  The Principal Guest must ensure that any dog faeces is picked up from the gardens and no damage has been caused by any pets residing in the property during the stay.

 

42. The Principal Guest shall allow the Owner or his Agents access to the property for all reasonable purposes.

 

43. If, because of actions or omissions by the Principal Guest or other Occupants, the Owner is unable to meet his obligations with respect to subsequent guests, he reserves the right to recover other consequential losses from the Principal Guest.

 

44. Where the Owner holds the security deposit (see paragraph 33), it will be refunded within 7 days of the end of the let (without interest) after deduction of such sums that may be due to the Owner from the Principal Guest.